Platform Managed Services and Ongoing Technical Support
We take operational ownership of your digital platforms — handling governance, incident response, and feature evolution so your team can focus on what matters.
When an implementation vendor project-ends, what remains is a live platform that needs to keep running — reliably, securely, and with the ability to evolve. Most implementation shops are not structured for long-term platform ownership. Azzal Solutions is.
We provide platform-agnostic managed services for organisations that have invested in DXP and headless commerce platforms and need a technical partner beyond the implementation project. We have inherited and stabilised platforms with significant technical debt, resolved Severity 1 production incidents under SLA, and maintained 99.9% uptime on revenue-critical systems — including a high-traffic platform for one of North America’s largest insurance brokerages.
Our managed services model combines technical governance, proactive monitoring, incident response, and ongoing feature development under a monthly retainer. You have direct access to the same senior architect who understands the platform’s history — no hand-offs, no junior escalation paths, no surprises.
What We Do
- Platform technical governance and architectural sign-off
- Severity 1 and 2 incident response with defined SLA
- Ongoing feature development within the established architecture
- Proactive platform health monitoring and issue identification
- Technical debt assessment and remediation planning
- Security patching, dependency updates, and compliance maintenance
- CMS platform upgrades and migrations (Sitecore XM, XP, XM Cloud; Contentful)
- Vendor coordination and third-party integration management
Platforms & Technologies
We are platform-agnostic — we recommend the right tool for your context.
- Sitecore
- Contentful
- Next.js
- Azure
- AWS
- Kubernetes
- Azure DevOps
- GitHub Actions
Outcomes
- 99.9% uptime maintained on revenue-critical platform serving tens of thousands of daily requests
- Severity 1 incidents resolved within SLA — zero extended outages on managed engagements
- Platform stability restored after inheriting deployments with significant infrastructure and application debt
- Monthly retainer model provides predictable cost against indefinite platform operating risk